- protocol
- refill-due@1.0.0
- hash
- 4059ecc6…29cb
- called
- Jul 22 09:26 · 1:46
- ended
- consent_withdrawn
identity verified: date of birth + rx number last4processing consent grantedrecording consent granted
0:00 / 1:45 patient agent
Transcript
highlighted words became data — press ↑/↓ to move
Extracted values
simvastatin 40 mgrx_3390
Refill— unobtained
never asked — the call ended before this question
Event log · 23 events
| # | kind | payload |
|---|---|---|
| 1 | agent_utterance | {"node_id":"n_open_org","text":"Hello, this is an automated call from Sunrise Family Pharmacy.","injected":false} |
| 2 | agent_utterance | {"node_id":"n_ai_disclosure_open","text":"I'm an automated assistant, not a person. To reach the pharmacy team, say 'speak to someone' or press 0. To stop these |
| 3 | agent_utterance | {"node_id":"n_caller_token","text":"So you know this is genuine, your reference word is BLUEBIRD. It matches the text message we sent.","injected":false} |
| 4 | agent_utterance | {"node_id":"n_ask_person","text":"May I speak with Frank, please?","injected":false} |
| 5 | agent_utterance | {"node_id":"n_identity_dob","text":"To make sure I'm speaking to the right person, can you tell me your date of birth?","injected":true} |
| 6 | identity_attempt | {"factor_type":"date_of_birth","matched":true,"rejected_reason":null} |
| 7 | agent_utterance | {"node_id":"n_identity_rx4","text":"And can you tell me the last four digits of the prescription number on your medicine label?","injected":true} |
| 8 | identity_attempt | {"factor_type":"rx_number_last4","matched":true,"rejected_reason":null} |
| 9 | identity_outcome | {"verified":true,"reason":null,"factors_matched":["date_of_birth","rx_number_last4"]} |
| 10 | agent_utterance | {"node_id":"n_third_party_check","text":"Is anyone else with you who can hear this call?","injected":true} |
| 11 | agent_utterance | {"node_id":"n_processing_consent","text":"May an automated system process what you say? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 12 | consent_event | {"type":"automated_processing_disclosure","decision":"granted","channel":"dtmf"} |
| 13 | agent_utterance | {"node_id":"n_recording_consent","text":"And separately, may we record this call? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 14 | consent_event | {"type":"call_recording","decision":"granted","channel":"dtmf"} |
| 15 | audio_capture_permitted | {"permitted":true} |
| 16 | agent_utterance | {"node_id":"n_purpose","text":"Thank you. You have a prescription coming due, and I can arrange a refill now if you'd like.","injected":false} |
| 17 | repeat_entered | {"node_id":"r_meds","iterations":1,"item_key":"rx_3390","item_index":0} |
| 18 | agent_utterance | {"node_id":"q_refill_intent","text":"Your simvastatin 40 mg is due for a refill. Would you like us to fill it?","injected":false} |
| 19 | global_intent_detected | {"intent":"gi_revoke_consent"} |
| 20 | revocation_recorded | {"scope":"all","identity_verified_at_capture":true,"requires_human_adjudication":false} |
| 21 | agent_utterance | {"node_id":"_gi_revoke_consent","text":"I understand. I've recorded that, and we'll stop calling this number. Sorry to have bothered you. Goodbye.","injected":t |
| 22 | agent_utterance | {"node_id":"n_ai_disclosure_close","text":"You've been speaking to an automated assistant. For anything else, please call the pharmacy on the number on your pre |
| 23 | call_ended | {"end_reason":"consent_withdrawn"} |