- protocol
- refill-due@1.0.0
- hash
- 4059ecc6…29cb
- called
- Jul 21 14:22 · 2:09
- ended
- completed
identity verified: date of birth + rx number last4processing consent grantedrecording consent refusedno audio exists
No audio exists for this call
The patient declined recording consent (keypress 2 at the consent question), so no audio object was ever created. That is a lawful choice the system honours — not a fault. The record of this call is the verbatim transcript below — every patient answer was matched by a closed grammar or a keypress, and the read-back summary at the end of the call is the confirmation step.
- audio object
- none — never created
- stands in
- transcript · grammar/keypress channel per answer · read-back
Transcript
highlighted words became data — press ↑/↓ to move
Extracted values
gliclazide 80 mgrx_4412
Call-level
Event log · 29 events
| # | kind | payload |
|---|---|---|
| 1 | agent_utterance | {"node_id":"n_open_org","text":"Hello, this is an automated call from Sunrise Family Pharmacy.","injected":false} |
| 2 | agent_utterance | {"node_id":"n_ai_disclosure_open","text":"I'm an automated assistant, not a person. To reach the pharmacy team, say 'speak to someone' or press 0. To stop these |
| 3 | agent_utterance | {"node_id":"n_caller_token","text":"So you know this is genuine, your reference word is BLUEBIRD. It matches the text message we sent.","injected":false} |
| 4 | agent_utterance | {"node_id":"n_ask_person","text":"May I speak with Ronald, please?","injected":false} |
| 5 | agent_utterance | {"node_id":"n_identity_dob","text":"To make sure I'm speaking to the right person, can you tell me your date of birth?","injected":true} |
| 6 | identity_attempt | {"factor_type":"date_of_birth","matched":true,"rejected_reason":null} |
| 7 | agent_utterance | {"node_id":"n_identity_rx4","text":"And can you tell me the last four digits of the prescription number on your medicine label?","injected":true} |
| 8 | identity_attempt | {"factor_type":"rx_number_last4","matched":true,"rejected_reason":null} |
| 9 | identity_outcome | {"verified":true,"reason":null,"factors_matched":["date_of_birth","rx_number_last4"]} |
| 10 | agent_utterance | {"node_id":"n_third_party_check","text":"Is anyone else with you who can hear this call?","injected":true} |
| 11 | agent_utterance | {"node_id":"n_processing_consent","text":"May an automated system process what you say? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 12 | consent_event | {"type":"automated_processing_disclosure","decision":"granted","channel":"dtmf"} |
| 13 | agent_utterance | {"node_id":"n_recording_consent","text":"And separately, may we record this call? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 14 | consent_event | {"type":"call_recording","decision":"refused","channel":"dtmf"} |
| 15 | audio_capture_forbidden | {"reason":"recording_consent_refused"} |
| 16 | agent_utterance | {"node_id":"n_purpose","text":"Thank you. You have a prescription coming due, and I can arrange a refill now if you'd like.","injected":false} |
| 17 | repeat_entered | {"node_id":"r_meds","iterations":1,"item_key":"rx_4412","item_index":0} |
| 18 | agent_utterance | {"node_id":"q_refill_intent","text":"Your gliclazide 80 mg is due for a refill. Would you like us to fill it?","injected":false} |
| 19 | slot_written | {"slot_key":"refill_intent","item_key":"rx_4412","value":"yes","status":"obtained","extraction_method":"grammar","has_verbatim_span":true} |
| 20 | repeat_exited | {"node_id":"r_meds"} |
| 21 | agent_utterance | {"node_id":"q_fulfilment","text":"How would you like to receive it? You can collect it, have it delivered, or have it mailed.","injected":false} |
| 22 | slot_written | {"slot_key":"fulfilment_preference","item_key":"","value":"pickup","status":"obtained","extraction_method":"dtmf","has_verbatim_span":false} |
| 23 | agent_utterance | {"node_id":"q_pickup_location","text":"Which of our locations would you like to collect from?","injected":false} |
| 24 | slot_written | {"slot_key":"pickup_location_choice","item_key":"","value":"option_1","status":"obtained","extraction_method":"dtmf","has_verbatim_span":false} |
| 25 | agent_utterance | {"node_id":"q_cmr_offer","text":"You're also eligible for a free medication review with one of our pharmacists. Would you like to book one?","injected":false} |
| 26 | slot_written | {"slot_key":"cmr_booking_intent","item_key":"","value":"no","status":"obtained","extraction_method":"grammar","has_verbatim_span":true} |
| 27 | agent_utterance | {"node_id":"n_summary","text":"I've recorded your refill choices and any review booking. The pharmacy will confirm with you.","injected":false} |
| 28 | agent_utterance | {"node_id":"n_ai_disclosure_close","text":"You've been speaking to an automated assistant. For anything else, please call the pharmacy on the number on your pre |
| 29 | call_ended | {"end_reason":"completed"} |