- protocol
- refill-due@1.0.0
- hash
- 4059ecc6…29cb
- called
- Jul 21 15:48 · 1:40
- ended
- completed
Transcript
highlighted words became data — press ↑/↓ to move
Extracted values
medication 1rx_9001
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 2rx_9002
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 3rx_9003
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 4rx_9004
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 5rx_9005
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 6rx_9006
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 7rx_9007
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 8rx_9008
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
medication 9rx_9009
Refill— unobtained
never asked — 9 due prescriptions exceeded the 8-question limit for one call
Event log · 20 events
| # | kind | payload |
|---|---|---|
| 1 | agent_utterance | {"node_id":"n_open_org","text":"Hello, this is an automated call from Sunrise Family Pharmacy.","injected":false} |
| 2 | agent_utterance | {"node_id":"n_ai_disclosure_open","text":"I'm an automated assistant, not a person. To reach the pharmacy team, say 'speak to someone' or press 0. To stop these |
| 3 | agent_utterance | {"node_id":"n_caller_token","text":"So you know this is genuine, your reference word is BLUEBIRD. It matches the text message we sent.","injected":false} |
| 4 | agent_utterance | {"node_id":"n_ask_person","text":"May I speak with Beryl, please?","injected":false} |
| 5 | agent_utterance | {"node_id":"n_identity_dob","text":"To make sure I'm speaking to the right person, can you tell me your date of birth?","injected":true} |
| 6 | identity_attempt | {"factor_type":"date_of_birth","matched":true,"rejected_reason":null} |
| 7 | agent_utterance | {"node_id":"n_identity_rx4","text":"And can you tell me the last four digits of the prescription number on your medicine label?","injected":true} |
| 8 | identity_attempt | {"factor_type":"rx_number_last4","matched":true,"rejected_reason":null} |
| 9 | identity_outcome | {"verified":true,"reason":null,"factors_matched":["date_of_birth","rx_number_last4"]} |
| 10 | agent_utterance | {"node_id":"n_third_party_check","text":"Is anyone else with you who can hear this call?","injected":true} |
| 11 | agent_utterance | {"node_id":"n_processing_consent","text":"May an automated system process what you say? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 12 | consent_event | {"type":"automated_processing_disclosure","decision":"granted","channel":"dtmf"} |
| 13 | agent_utterance | {"node_id":"n_recording_consent","text":"And separately, may we record this call? Say yes or no, or press 1 for yes, 2 for no.","injected":true} |
| 14 | consent_event | {"type":"call_recording","decision":"granted","channel":"dtmf"} |
| 15 | audio_capture_permitted | {"permitted":true} |
| 16 | agent_utterance | {"node_id":"n_purpose","text":"Thank you. You have a prescription coming due, and I can arrange a refill now if you'd like.","injected":false} |
| 17 | repeat_overflow | {"node_id":"r_meds","item_count":9,"max_iterations":8} |
| 18 | agent_utterance | {"node_id":"n_meds_overflow","text":"You have more prescriptions due than I can go through on this call. I'll ask the pharmacy team to phone you so they can run |
| 19 | agent_utterance | {"node_id":"n_ai_disclosure_close","text":"You've been speaking to an automated assistant. For anything else, please call the pharmacy on the number on your pre |
| 20 | call_ended | {"end_reason":"completed"} |