- protocol
- refill-due@1.0.0
- hash
- 4059ecc6…29cb
- called
- Jul 22 09:03 · 0:52
- ended
- agent_ended
identity not verifiedprocessing consent — not reachedrecording consent — not reachedno audio exists
Fix number
The person at this number says the patient is not there. Check the phone number on the record before any further calls.
No audio exists for this call
Audio capture never begins before identity is verified. This caller was never verified, so no audio object was ever created. The record of this call is the verbatim transcript below — every patient answer was matched by a closed grammar or a keypress, and the read-back summary is the confirmation step.
- audio object
- none — never created
- stands in
- transcript · grammar/keypress channel per answer · read-back
Transcript
highlighted words became data — press ↑/↓ to move
Extracted values
No values exist. Identity was never verified, so no clinical question was asked and nothing about the patient was disclosed or recorded.
Event log · 10 events
| # | kind | payload |
|---|---|---|
| 1 | agent_utterance | {"node_id":"n_open_org","text":"Hello, this is an automated call from Sunrise Family Pharmacy.","injected":false} |
| 2 | agent_utterance | {"node_id":"n_ai_disclosure_open","text":"I'm an automated assistant, not a person. To reach the pharmacy team, say 'speak to someone' or press 0. To stop these |
| 3 | agent_utterance | {"node_id":"n_caller_token","text":"So you know this is genuine, your reference word is BLUEBIRD. It matches the text message we sent.","injected":false} |
| 4 | agent_utterance | {"node_id":"n_ask_person","text":"May I speak with Alice, please?","injected":false} |
| 5 | agent_utterance | {"node_id":"n_identity_dob","text":"To make sure I'm speaking to the right person, can you tell me your date of birth?","injected":true} |
| 6 | global_intent_detected | {"intent":"gi_wrong_person"} |
| 7 | work_item | {"type":"wrong_number","severity":null} |
| 8 | agent_utterance | {"node_id":"_gi_wrong_person","text":"I'm sorry, I think I have the wrong number. I won't take any more of your time. Goodbye.","injected":true} |
| 9 | agent_utterance | {"node_id":"n_ai_disclosure_close_generic","text":"Just to confirm, you've been speaking to an automated assistant. Sorry for the interruption. Goodbye.","injec |
| 10 | call_ended | {"end_reason":"agent_ended"} |